A Deeper Image (aka ADI) refund and returns policy lasts 30 days, from date of purchase. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
You may return most new, unopened items sold and fulfilled from ADI within 30 days of delivery for a full refund (less return shipping charges), subject to our return policy and guidelines listed below.
RETURN POLICY
This Return Policy does not Supersede, in any part, or parts of the Policy as shown in the terms of service agreement. if any conflict arises, the terms of service shall Supersede this refund and return policy.
Returns Are Easy: Once your return submission is approved, ADI will provide you with a return shipping address. Take the item(s) eligible for return to your local post office or freight carrier and ship the item(s) to the return shipping address provided. After the returned products pass inspection, a refund will be issued either by extending store credit or a refund to the original payment method used for the purchase.
In order to qualify for a refund, you MUST provide evidence that the error or issue was the fault of ADI prior to shipping your return. If there is a problem with your item, You will be required to provide evidence of the issue including a detailed description and pictures of any damaged items. ADI will review your return request, pictures and/or Reason for the Return, before accepting them for a physical return submission.
Returns will be refunded either with in store credit or to the original form of payment at the customer’s choice. Most returns are acted on within 3-5 days after we receive and process your item(s). All returned merchandise must be unused.
This return policy only applies to products purchased directly from ADI.
EXCHANGE POLICY
If you want to exchange an item, please return your item(s), Unused, for a full refund (less shipping charges) and place a new order for the correct item.
ADDITIONAL INFORMATION
Any merchandise returned that is determined not to be a valid claim or was received after the 30-Day return period and the sender would like the merchandise back, the sender will be required to pay an additional return shipping cost based on the UPS Ground shipping fee. If the sender does not accept this additional fee, the return merchandise will be disposed of within 14 days of receipt of the return by the company.
For any other questions or concerns, please email us at [email protected]
All refunds will be processed to the original payment method upon receipt and inspection of the returned merchandise
No refunds will be given on merchandise returned after 30 days of the original receipt date
This return policy only applies to products purchased directly from ADI website.
We are unable to accept returns for items such as accessories or lids
We are unable to accept returns on customized or engraved tumblers, NOT the fault of ADI. However, please contact us with your concern and an Applicable Resolution may be reached.
revised 10-28-24